The global betting exchange company Betfair has signed up for 10 branded games from Dublin-based gambling software provider Cryptologic. The multi-year deal will see the first five games available to Betfair’s two million registered customers before the end of the Q2, 2009, with the remaining games to follow in the third and fourth quarters. The games will be made available to Betfair through Orbis Technology’s Open Bet Fixed Odds Games (FOG) platform. CryptoLogic announced a deal with Orbis in December 2008 as part of its successful strategy to expand its channels to the Internet gaming market. “CryptoLogic’s new relationship with [ Read More ]
Archive for April 24th, 2009
The Bellevue, Washington-based customer service technology provider nGenera has announced the completion of an agreement with online gambling group Betsson Malta Limited that doubles the gambling company’s capacity to handle customer queries without increasing staff. The advanced online chat tool provides live, 24-hour assistance to online gamers across Europe while delivering a 30% reduction in average resolution times and reducing telephone queries by as much as 40%. Betsson has implemented nGen Chat across its customer service team, which provides support in 14 languages for customers from over 20 countries. Through the ‘Chat With Us’ link on its Web site, Betsson [ Read More ]
